SkyServers Retragere din Contract (OUG 18/2026)

The obligation comes from OUG 34/2014 as amended by OUG 18/2026 and carries a fine of 5,000 to 15,000 lei. On activation the plugin creates a public page carrying the form. A customer fills it in, confirms, and receives an acknowledgement by e-mail containing the exact wording of their declaration and the moment it was submitted. The same declaration is filed in a register inside the WordPress admin, where it can be read, searched and produced during an inspection.

Who this is for

• Any Romanian online store selling to consumers at a distance, whether or not it runs WooCommerce.
• Stores whose returns policy already exists on paper but has no digital function behind it, which is exactly what the law added.
• Shops that would rather not explain to an inspector why a customer's withdrawal has no record.

What it does

• A public page with the form, created on activation, reachable without an account. The link can go in the footer or the menu.
• The legally required minimum: name, identification of the contract and the electronic address the acknowledgement goes to. Nothing more is asked.
• A distinct confirmation button, separate from the rest of the form.
• A timestamped record of every declaration, holding the wording exactly as it was submitted rather than a summary of it.
• Two e-mails, in HTML and plain text: the acknowledgement the law requires, sent to the consumer, and a notification to the store.
• A register in the admin, with the state of each request and whether the acknowledgement was handed to the mail system.
• A notice about the article 16 exceptions, shown on the form and repeated in the acknowledgement, so a customer is told before sending that unsealed goods may not be returnable.

With WooCommerce

• A logged-in customer picks the order from a list instead of typing its number.
• Partial withdrawal: the customer chooses which products, and how many of each, rather than withdrawing from the whole order.
• Products already covered by an earlier request are shown as unavailable, with the reason.
• Guests who ordered without an account can look their order up by number and e-mail; if the lookup fails, the request is still recorded from what they typed.
• An optional button on the order page, and on the orders list if you enable it.
• Digital products can be excluded; the exclusion is a setting, because the article 16 exception for digital content is conditional.

Compatibility

• Works with or without WooCommerce. Without it, the form accepts a free-form declaration.
• Compatible with WooCommerce High-Performance Order Storage (HPOS).
• Uses the WordPress mail function, so whatever SMTP the site already has applies automatically.
• Sends nothing anywhere. Every record stays in your database.

Source strings are English and a Romanian translation ships with the plugin. The declaration itself, the legal notice and the article 16 warning are deliberately fixed in Romanian: they are the legally operative wording and must not change with the site locale.

Free and Pro

Compliance lives entirely in the free version: the form, the acknowledgement, the register. The Pro version adds the merchant's protection: refund deadlines tracked per request, export of the evidence for inspections and priority support, with a one-click upgrade from inside the plugin. Pro is 39 € per year or 119 € lifetime.

Frequently asked questions