Privacy policy

1. Who processes the data

The data controller is Sky Servers SRL, tax ID 42606658, registered with the Romanian Trade Register under no. J2020000386386, with its registered office at Bld. Dem Rădulescu nr. 45-47, Bl. DC2-DC3, Sc. B, Et. 6, Ap. 19, Râmnicu Vâlcea, Vâlcea county, Romania. You can write to us at contact@sky-servers.com or call +40 750 411 991.

2. What data we collect and why

The contact form

When you send a request through the form, we collect: name, e-mail address, phone number, company name and website address (if you fill them in), the service you are interested in and your message. We also record the IP address and the time of submission, to prevent abuse (automated submissions).

Purpose: to answer your request and send you the offer you asked for. Legal basis: steps taken at your request before entering into a contract (art. 6(1)(b) GDPR) and our legitimate interest in preventing abuse (art. 6(1)(f)).

Retention: requests arrive in our e-mail inbox and are kept for at most 24 months after the last correspondence, then deleted, unless they become part of a contract. If sending the e-mail fails for technical reasons, the request is saved temporarily on our server, in a protected failure journal, and deleted automatically after 30 days.

Traffic statistics (Google Analytics 4)

With your consent, we use Google Analytics 4 (Google Ireland Ltd.) to see how many visitors we have and which pages they read. The data is pseudonymised (a client identifier, not a name) and the IP address is truncated. Without your consent, Google Analytics runs in cookieless mode (Consent Mode), which does not identify the visitor.

Legal basis: your consent (art. 6(1)(a)), which you can withdraw at any time from "Cookie settings" in the footer of every page.

Campaign measurement (Meta pixel)

With your consent, the Meta pixel (Meta Platforms Ireland Ltd.) tells us whether visitors coming from our Facebook or Instagram ads have sent a request. Without consent, the pixel is not loaded at all.

Legal basis: your consent, which you can withdraw at any time from "Cookie settings".

Server logs

The server hosting the website automatically records the IP address, the page accessed, the time and the browser type, for security and debugging. Logs are kept for at most 30 days. Legal basis: legitimate interest (art. 6(1)(f)).

Our hosting and maintenance clients

For clients whose websites we host or maintain, we process the data needed for the contract (contact details, billing details and the technical data of the website) for the duration of the contract plus the legal retention periods for financial documents. The data inside our clients' websites belongs to the clients; we act as a processor and handle it only for hosting, backups and technical interventions, under the contract.

Plugin users

Our WordPress plugins do not send data to us. Buyers of a Premium or Pro license are handled by the licensing platform used at checkout, under its own privacy policy; we receive the name, e-mail address and license details needed to provide support.

3. Who we share the data with

• Our servers in Romania (EU) and our e-mail provider, for the operation of the website and the form.
• Google Ireland Ltd., for Google Analytics 4, only with your consent.
• Meta Platforms Ireland Ltd., for the Meta pixel, only with your consent.
• Cloudflare, Inc., which protects the website against attacks and delivers content faster; Cloudflare sees visitors' IP addresses for this purpose.

Google, Meta and Cloudflare may transfer data outside the European Economic Area, on the basis of the European Commission's standard contractual clauses and the EU–US Data Privacy Framework. We do not sell or rent your data to anyone.

4. Your rights

Under the GDPR you have the right of access to your data, the right to rectification, erasure, restriction of processing and portability, the right to object to processing based on legitimate interest, and the right to withdraw your consent at any time, without affecting the lawfulness of processing before the withdrawal. To exercise them, write to contact@sky-servers.com; we answer within 30 days.

If you believe your rights have been infringed, you can lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP), B-dul G-ral. Gheorghe Magheru 28-30, Bucharest, www.dataprotection.ro, or with the supervisory authority in your own EU country.

5. Cookies

The full list of cookies, their lifetimes and how you can control them is in the cookie policy. You can change your choice at any time from "Cookie settings", in the footer of every page.

6. Security

The website is served exclusively over HTTPS. Form data is transmitted encrypted and reaches only our e-mail inbox. Access to the server is limited to the people who administer the website.

7. Changes

If we change the way we process data, we update this page and the date at the top. The current version is the one published here.